When evaluating IT companies, there are many things to keep in mind when seeking your ideal technology partner. Below are some concerns you may have along with how SolutionStart addresses them.
Do you provide general IT services, or do you specialize in my industry?
For more than 15 years, we’ve developed expertise in this industry. We grasp the challenges and intricacies of business operations, a pivotal asset in steering your technology towards success within your company.
After the initial overhaul of my network, can I anticipate saving money on future network updates? If so, how?
Yes, and that is strictly because of the way we designed our networks and support plans.
What measures do you take to ensure technologic compliance?
- We provide comprehensive Compliance Technology Assessment documentation essential for your HIPAA handbook, a service EXCLUSIVE to the provider that has designed your network.
- Additionally, we offer detailed incident response procedures for any compromises to your network equipment, including backups.
- Our system maintains audit trails of user traffic, ensuring accountability and compliance.
- Your network consistently receives patches and updates to maintain HIPAA compliance.
- We offer you access to our proprietary application tool (TechLink) to verify SolutionStart members before granting them access to work. This way you can verify if the person requesting access is currently employed with SolutionStart.
- You will have unrestricted access to all your service tickets at any given time (through our proprietary application – TechLink.
Do you offer unlimited support, with no hourly fees?
Our support is straightforward and unlimited, which we call the “All-you-can-eat buffet”. We offer Unlimited Remote and Unlimited On-Site support, or solely Unlimited Remote support.
Do you offer 24/7 support monitoring?
Yes, our team of 50+ employees operate around the clock to ensure your network remains operational, updated, and is running smoothly resulting in less downtime and better customer care.
Will the network you install be suitable for the next 5-8 years?
Upon assuming responsibility for a client, we devise a network design intended to serve you over the next 5-8 years. This ensures you won’t face costly network or equipment upgrades, saving you thousands of dollars. We carefully evaluate both your current and future business plans before implementing any network changes.
Do you provide equipment that is built to last many years, typically 5 or more?
We furnish business-grade equipment built to endure and operate seamlessly, ensuring your business workflow remains efficient, effortless, and uninterrupted for days, weeks, and years. Zero downtime equals zero revenue loss, leading to better customer care.
SolutionStart’s mission is to help our clients overcome technology issues so that they can focus on building their business and customer relationships. Our success is derived from our client’s success. If you’d like to speak with an IT expert, give us a call at 888-53-START or schedule a risk-free consultation today.
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